Privacy Policy

Last updated: May 2026

Nuanced Co. (ABN 71 926 185 491), operated by Leah Veenhuizen, is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal information.

What information we collect

We may collect the following types of personal information:

• Name and email address when you subscribe to our mailing list, complete the quiz, join a course waitlist, or contact us
• Information you share voluntarily in the body of an email or enquiry form
• Quiz responses (these are stored only as a general category, for example "quiz result: burnout", and are not linked to identifiable health data)
• Website usage data collected via standard web analytics (pages visited, time on site, general location)

We do not collect sensitive health information through our website forms. Our quiz is for general information purposes only and is not a clinical assessment.

How we use your information

We use your personal information to:

• Send you the specific content you requested (quiz results, free resources, course waitlist updates)
• Send occasional email updates about Nuanced Co. services, courses, and content, but only if if you have opted in
• Respond to your enquiries and service requests
• Improve our website and understand what content is most useful

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

Email marketing

We use Kit (formerly ConvertKit) to manage our email list. When you subscribe, your email address and any quiz result category are stored in Kit's secure platform. Kit is a US-based service and operates in compliance with GDPR and international privacy standards. You can review Kit's privacy policy at kit.com/privacy.

Every marketing email we send includes an unsubscribe link. You can remove yourself from our list at any time, immediately and without conditions.

Disclosure of your information

We only disclose personal information in the following circumstances:

• To our email platform (Kit) for the purpose of sending emails you have requested
• When required by law, court order, or government agency
• With your explicit consent

We do not disclose personal information to any other third parties.

Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website is hosted on Netlify, which uses HTTPS encryption for all connections. Email data is stored by Kit, which maintains industry-standard security practices.

Access and correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To make a request, contact us at hello@nuancedco.com.au. We will respond within 30 days.

Cookies and analytics

Our website may use cookies for analytics purposes (to understand how visitors use the site). No personally identifiable information is stored in cookies. You can disable cookies in your browser settings at any time.

Children's privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us immediately.

Changes to this policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Contact us

If you have questions or concerns about this privacy policy or how we handle your information, please contact:

Leah Veenhuizen, Nuanced Co.
Email: hello@nuancedco.com.au
ABN: 71 926 185 491
Geelong, Victoria, Australia

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.