Last updated: June 2026
This Refund Policy applies to digital products, online courses, printed products and educational sessions purchased from Nuanced Co.
Nuanced Co. provides educational and reflective resources only. Our products and services do not provide diagnosis, therapy, counselling, treatment, medication advice, clinical advice or crisis support.
Nothing in this policy limits your rights under Australian Consumer Law.
Our products and services come with guarantees that cannot be excluded under Australian Consumer Law. If a product or service has a major problem, you may be entitled to a remedy such as a refund, replacement, repair or cancellation, depending on the circumstances.
Digital products include downloadable PDFs, workbooks, guides, templates and other digital resources.
Because digital products are delivered immediately, we generally do not offer refunds for change of mind once a digital product has been accessed, downloaded or delivered.
Please read the product description carefully before purchasing.
If you have trouble accessing a digital product, please contact us so we can help resolve the issue.
Online course purchases provide access to digital course materials, including lessons, transcripts, workbook prompts, resource pages and other course content.
We generally do not offer refunds for change of mind once course access has been provided.
If you experience a technical issue that prevents access to the course, please contact us so we can assist.
Printed products may include journals, workbooks or other physical materials.
Printed products may be produced or fulfilled by a third-party print provider. Once a printed product has entered production or has been shipped, refunds may not be available for change of mind.
If a printed product arrives damaged, defective or significantly different from its description, please contact us within 7 days of delivery with your order details and photos of the issue.
Educational sessions, including any Nuanced Integration Session, are educational only. They are not therapy, counselling, diagnosis, treatment, medication advice, clinical advice or crisis support.
If you need to reschedule, please contact us at least 24 hours before your booked session where possible.
Missed sessions or late cancellations may not be refundable.
If Nuanced Co. needs to cancel or reschedule a session, we will offer a reasonable alternative time or refund where appropriate.
We do not generally offer refunds because you changed your mind, purchased the wrong product, decided you no longer need the product, or did not use the product after purchase.
However, this does not limit your rights under Australian Consumer Law.
If you believe there is a problem with your purchase, contact us at:
Please include:
We aim to respond within 3 business days.